We're Here to Help.
24/7 support for active clients. Whether you need technical assistance, clinical guidance, or help navigating the platform, our team is ready.
Email Support
Response within 4 hours during business hours. For general platform questions, feature requests, and non-urgent issues.
Phone Support
Mon–Fri, 8am–5pm MST. 24/7 availability for critical incidents affecting production environments.
Emergency Line
For active medical emergencies on client sites. Immediate escalation to on-call medical team and site coordination.
How do I reset my password?
Use the Auth0 login page and click "Forgot Password." You’ll receive a reset link at your registered email address. If you don’t receive it within 5 minutes, check your spam folder or contact support.
How do I add a new employee to the system?
Navigate to Employees › Add Employee in your employer dashboard. Fill in the worker’s details, assign them to a site, and select the applicable health programs. They’ll receive an onboarding email automatically.
What video equipment do I need?
Any device with a camera and a modern browser. Chrome, Firefox, Safari, and Edge are all supported. For best results, use a stable internet connection with at least 5 Mbps upload/download speed.
How are medical records stored?
All medical records are encrypted with AES-256 and stored in AWS ca-central-1 (Canada). Every access event is logged in an immutable audit trail. Data residency is maintained within Canadian borders for PIPEDA compliance.
Can I export compliance reports?
Yes. All reports can be exported as PDF or CSV from the Reports dashboard. You can also schedule automated report delivery to stakeholders on a daily, weekly, or monthly basis.
What happens if my internet goes down during a consultation?
The session is preserved server-side. Reconnect within 5 minutes and the consultation resumes automatically from where you left off. All notes and clinical data entered before the disconnect are saved.
Service Status
Open a Support Ticket
Describe your issue and we'll route it to the right team.